A: Follow these steps to place an order on our website:

• Browse our selection of products and select the ones you want to buy.
• Click the 'Add to Cart' button for each selected product.
  
• Check your order and make sure everything is correct.
• Click the 'Proceed to Checkout' button to go to the payment page.
• Enter your billing and shipping information and select a payment method.
• Check your order again and click the 'Place Order' button to place your order.

• Immediately after your order you will receive a confirmation email with the overview of the products ordered.
  
• Your order will also be added to your Novigis account to the list under the 'My Account' tab, 'Purchase Orders'
  

Once your order has been placed, it cannot be modified. In case this is necessary, please contact your contact person, This can be done via your Novigis account 'Purchase orders', 'send message' to your purchasing representative. ​

•   Items in stock, ordered via the Novigis webshop before 7 p.m. will in principle be delivered the next day.
  
  
• There are no set delivery dates for non-stock items. The estimated delivery date is displayed in the Purchase Order under 'My Account', 'Purchase Orders' any questions can be directed to your Purchasing Representative.

• The Novigis web shop shows the total stock at Novigis for each item.

   

• Yes, you can. To do this, you request a call-off order from your Purchasing Representative. With a call-off order you decide which items in which quantity will be delivered at which times. 
  

We accept credit cards

You will receive an invoice from Novigis for every purchase. You can view these invoices in 'my account', 'Sales invoices & Purchase invoices'.  

Please contact your purchasing representative for this. 

You can change your address in the Novigis customer portal, under 'My Account', 'Details', 'Edit'. 

• Always check that the number of packages shown on the delivery receipt matches the number of packages delivered for sign-off. If so, report a difference to the driver and note it on the delivery note.
  
  
• ​ If you did not notice a shortage until later, contact your purchasing representative 
  

• You can provide a written consent where you give permission to deliver goods without a signature on the delivery note. Indicate on the document any delivery instructions for the driver, or enter them when completing your order through the Novigis webshop. Of course, you can also change the delivery date when ordering.
    
  

•  An article in stock, ordered via the Novigis webshop before 7pm, will in principle be delivered the next day.
  
• There are no set delivery dates for non-stock items. The estimated delivery date is displayed in the Purchase Order under 'My Account', 'Purchase Orders' any questions can be directed to your Purchasing Representative.

• Report your complaint on the delivery note and contact your Representative. That way we can take targeted action so that this does not happen again.

• You can return the shipment. Please contact your Purchasing Representative to do so. We will then take custody of the shipment.
  

• An article in stock, ordered via the Novigis webshop before 7 pm, will in principle be delivered the next day.
  

You determine the place the date of delivery

• Pick up at the Novigis warehouse.
• Pick up at the 24/7 pickup point
• At your home
• At your company
• Contact your Representative if you have a specific requirement.

• If your item is still under the manufacturer's legal warranty or special warranty terms, your item will be returned to the manufacturer. Then the product will be repaired or replaced free of charge.
  
  
• If the warranty period has expired, a quotation is drawn up for the repair costs. As the customer, you then decide whether or not to have the product repaired.
  

Please contact your Representative 

• Upon delivery: always check your order upon delivery. If you notice a defect or damage, mention it on the delivery note. If you notice the defect later, please contact your contact person as soon as possible. Further arrangements will then be made to replace the defective item.
  
  
  
• After use: if your item is still in warranty, the manufacturer's warranty procedure applies. If the warranty period has expired, you can discuss possible solutions with your representative.
  

• Yes, you can under certain conditions. The original order form must not be older than 6 months and the product must be in its original condition.
  
  
• You can only return items that are in stock at Novigis. You cannot return items that are not in stock and are ordered especially for you. 
  
  
• If the above conditions are met, you can return products in two ways:
  
  • You can request a return pickup from Novigis. The shipping company will then come around the items to be returned themselves.
    
  • You can deliver the goods yourself to Novigis.
   
  

• It depends. If Novigis has made a mistake (e.g., delivery of wrong or wrong number of products, damage in transit...), then there will be no charge.
  
   
  

• If the return occurs because of another reason, we make the following distinction:
• Returns through the branch: items in stock can be returned free of charge. When returning an article in stock that was delivered by transport, a cost of 5 euros will be charged. (if the reason for the return is not with Novigis).
• Collection by a carrier​

Herderstraat 6+ B-9240 Zele, BELGIUM